The opportunity
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
What you'll do
Develop trusted advisor relationships with customers (from c-suite: stakeholders to individual contributors across a focused portfolio of high-value enterprise accounts.
Facilitate requirements gathering and process mapping for the customer’s: standard operating procedures; document in clear, precise, and actionable terms.
Act as a transformation architect influencing customer strategy at the: highest levels and defining automation and AI maturity roadmaps that drive structural cost reduction, CX innovation, or both.
Collaborate with engineers to translate customer requirements into Fin: solution designs, guiding the customer on configuration best practices and prompt strategy.
Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain: market aware of the fast evolving AI-agent industry.
What they're looking for
- Lead Success Plans, QBRs/EBRs, and strategic planning sessions with executive: stakeholders hold yourself and your customers accountable to clearly defined milestones and measurable outcomes.
- Quantify and communicate customer value through ROI metrics, outcome: narratives, and executive briefings — building compelling business cases for continued and expanded investment.
- Partner with Sales and Renewals to protect GRR, drive growth and progress: further exposure of Fin to our customers' challenges.
- Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
