The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Architect and validate end-to-end, multi-product solutions that fit into: customer ecosystems—often across multiple teams, regions, and lines of business.
Lead technical discovery, solution mapping, and validation strategy: (workshops, demos, POCs) to remove architectural risk and secure stakeholder alignment.
Scope and validate architectures with emphasis on:
Build and deliver exec/architect-ready presentations that communicate: tradeoffs, implementation path, and long-term platform vision.
Document customer patterns, technical shifts, and competitive signals;: synthesize into actionable product feedback.
Drive influence via Product & R&D interlock, GTM product escalations, and PDLC feedback mechanisms.
What they're looking for
- Act as a visible thought leader (internal/external) on trust, identity,: security, fraud, and compliance trends—shaping Twilio’s point of view and technical narrative.
- Demonstrated ability to lead and win complex, multi-stakeholder solutions: cycles (discovery → architecture → validation → proposal support).
- + years progressive presales experience (solutions engineering, sales: engineering, or specialist overlay), including complex solution architecture.
- + years depth in at least one trust-related domain (identity verification,: authentication, security, fraud/abuse, compliance), including:
