The opportunity
The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of businesses running and unlocking growth across Stripe’s product suite.
What you'll do
Make Stripe’s conversational AI agent as capable and effective as our best: human agents by identifying customer problems and building solutions to them.
Be opinionated on the UX for conversational AI - the best experiences are a: hybrid of UI and conversation - you’ll need to identify the primitives we need to build to be successful.
Build, ship and iterate on AI skills, and help build the systems that enable: the rest of Stripe to do the same.
Create continuous improvement loops from problems to scaled AI solutions and: relentlessly accelerate those loops.
Redefine how we think about quality for agentic conversations.
Partner with the Conversation UX and Platform teams to unlock novel capabilities for the AI agent
What they're looking for
- Our ideal Product Manager will be relentlessly user-focused, comfortable in: ambiguity, have strong technical skills, and have the desire to create something new.
- –12+ years of industry product management experience (does not include internships or co-ops)
- Deep user empathy and a high bar for user experience
- Experience leading cross-team initiatives from ideation to execution
- Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
- Strong written and verbal communication skills
