The opportunity
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to…
What you'll do
Own launch readiness, ensuring documentation, release notes, training, and: tooling are ready for each release. Adapt processes and team capacity as EPD’s release cadence evolves.
Lead and improve OLAB, the weekly cross-functional board that assesses launch: impact and aligns teams on readiness.
Engage early in launches, using customer and product insights to shape the product experience.
Lead customer-facing escalations and crisis response, establishing a single: source of truth, coordinating communications, and running retrospectives.
Own the lifecycle and quality of product documentation, keeping Help Center: articles, internal knowledge, service descriptions, and implementation guides accurate, current, and clear.
Partner with leadership and Engineering to structure and maintain product knowledge for people and AI systems.
What they're looking for
- Turn AI support agent failure patterns into documentation improvements, with: human validation of every AI-suggested change.
- Define actionable metrics for self-service, chatbot containment, knowledge: adoption, and queue health, with clear thresholds, owners, and responses.
- Expand team automation and set standards for effective AI use, including: where human judgment remains essential.
- Lead and develop a team of four product-domain owners, setting clear: expectations and managing performance and career growth.
