The opportunity
About the Team OpenAI’s Applied AI org is the product development arm of the company, bringing the power of advanced AI models to the world via APIs and user‑interface products (ChatGPT,Codex, etc). The Product Ops team is responsible for providing operational expertise and…
What you'll do
Stand up and operate alpha/beta/GA programs with clear entry/exit criteria,: recruiting design partners, running internal dogfooding, and transforming qualitative/quantitative insights into prioritized product work.
Own the launch calendar and readiness cadence for a product group; run XFN: checkpoints across Product, Eng, Research, Safety, Security, Legal, Support, and GTM.
Build the systems to capture, triage, and synthesize user feedback into actionable recommendations.
Lead coordination for high‑impact moments (e.g., Dev Day demos, rollout: waves, partner showcases), managing timelines, resources, and communications to ensure successful outcomes.
Build internal tools/automations (code/no‑code/AI) that scale operations: Feedback intake, issue taxonomy, release notes, etc.Contribute to building and scaling the Product Operations function at OpenAI—codifying best practices, raising the quality bar, and mentoring peers.
Are regularly working with agentic AI tools to increase your leverage (e.g. Dots, Codex)
What they're looking for
- Have an entrepreneurial spirit, bias for action, and high agency; you ship: v1s quickly and iterate to quality at scale.
- Can build systems/tools (via code / no‑code / AI) to make internal processes simple, fast, and reliable.
- Can self‑prioritize and context switch across multiple projects and stakeholders without losing the thread.
- Are a clear, persuasive communicator in writing and in the room; you influence without authority.
