The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Be a key source of knowledge on the Adyen platform and APIs, the underlying: web-stack technologies, and industry-standard integration methods and best practices.
Own merchant support cases from creation to final resolution.
Be an internal product advocate, track product processes, and communicate: merchant feedback to product and engineering teams.
Collaborate with peers and cross-functional teams, contributing to collective problem-solving and growth.
Act as a subject matter expert by providing guidance, answering complex: questions, and ensuring knowledge is properly documented.
Contribute to projects that align with the growth and direction of the Support organization.
What they're looking for
- You have strong technical knowledge, and have experience troubleshooting: APIs. Bonus points for specific experience with Postman, HTML/CSS, JavaScript, Java, SQL, or PHP. Functional understanding of Magento, SFCC, Adobe Commerce is a plus.
- You have experience working directly with merchants in a customer support role.
- You have strong verbal and written communication skills, and can clearly: communicate complex technical topics in an understandable way to a variety of technical and non-technical audiences.
- You aspire to deliver a seamless, high-quality merchant support experience with every merchant interaction.
