The opportunity
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are…
What you'll do
You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
Serve as the final escalation point for intricate ELD compliance product for post-sales customers.
Own the end-to-end lifecycle of complex product issues, coordinating Possible: issues and Jira tickets with R&D to drive timely fixes and clear stakeholder visibility.
What they're looking for
- Analyze device telemetry and fleet-level patterns using internal tools,: translating raw data and logs into clear, actionable technical narratives.
- Provide technical support for audits & inspections in collaboration with our: Escalations, Product and Legal teams
- Drive continuous product improvement by leading post-mortem analyses to: identify root causes, systemic issues, key learnings, and actionable trends.
- Collaborate with Support and R&D teams to resolve customer issues and: escalations, using support trend analysis to develop superior customer solutions.