The opportunity
At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.
What you'll do
Support customers in end-to-end engagement, including onboarding, account: setup, debugging issues, feature and integration discovery
Investigate and resolve inbound customer issues reported through all: communication channels, including email, Slack, Twitter, and Reddit
Partner with our engineering team to document and reproduce bugs
Surface trends and insights from customer feedback to the team at large to inform product choices
Lead select strategic projects to improve the support experience, internal: knowledge sharing, and product operations
Currently based in Europe.
What they're looking for
- Passion about technology, quality, and Linear’s mission
- Excellent communication and customer service skills and experience working: with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.
- Experience troubleshooting technical issues, including APIs and integration: setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).
- Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t: have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.
