The opportunity
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole.
What they're looking for
- Partner with engineers, teammates, and other internal stakeholders to: diagnose and resolve user issues, both individually and at scale
- Suggest and drive improvements to increase user satisfaction through support: processes as well as own initiatives that increase efficiency and drive down contact rates
- Uplevel our team’s technical knowledge by scoping gaps, working with: cross-functional partners to deeply understand relevant nuances, and building resources that grow with our products
- Have experience in providing technical product support within a second tier,: escalated, or priority support team.