The opportunity
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
What you'll do
Design, refine, and manage scalable processes that improve how our SE and: ProServ teams plan, deliver, and measure impact.
Build data-driven frameworks and dashboards that bring visibility to: performance, forecasting, and business outcomes - including POC effectiveness, attach rates, and post-engagement performance of our AI Agent, Fin.
Partner with ProServ leadership to monitor Fin Activation Rate, Go-Live Rate,: and Time to Go-Live, ensuring launches are efficient and customer outcomes are achieved on schedule.
Measure and analyze Utilization, Services Attach Rate, and Bookings/Margin: performance to drive operational excellence and forecast delivery capacity.
Analyze trends and surface insights that influence strategic decisions and operational priorities.
Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to: align strategy, goals, and execution.
What they're looking for
- Own and continuously improve operational systems and tools: such as RocketLane and Salesforce - that power day-to-day execution.
- Serve as a trusted advisor, providing clear points of view, recommendations,: and structure in a fast-changing environment.
- Bachelor’s Degree.
- + years of experience in Solutions Operations, ideally directly supporting: ProServe & SE teams within a high-growth SaaS or AI company. Experience with Partners preferred.
