The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Lead complex cross-functional teams and manage multiple programs: simultaneously, ensuring successful delivery while navigating ambiguous situations.
Collaborate closely with executive leadership to establish and maintain: strategic alignment, communicate project status, and manage expectations.
Develop and execute program plans and schedules to achieve targeted: performance metrics that align with executive-level expectations.
Be curious, anticipate and navigate obstacles and skillfully negotiate: changes with cross-functional stakeholders at every stage from early concept through to launch.
Assess business and organization risk to make trade-off recommendations.
Close the loop: track and measure your outcomes and adapt and learn quickly from failure.
What they're looking for
- Champions CS Program Management Office (PMO) defined ways of working to drive: intended outcomes and provide transparency.
- Independently produces and revises documents and presentations that are executive ready.
- Bachelor's Degree or equivalent experience, preferably in related field; MBA or Masters preferred
- + years of broad experience in customer service across contact center: operations, digital support, and contact center technology
