The opportunity
People Strategy & Enablement (PS&E) bridges the gap between strategy and impact. We create clarity and momentum for People initiatives, partnering cross-functionally to design and run scalable programs and products that improve decisions, reduce friction, and support sustainable growth.
What you'll do
Own and operate the POI intake process end-to-end. Manage the Jira-based: intake system, ensuring all incoming requests are triaged promptly, routed correctly, and tracked through their full lifecycle from submission to delivery.
Serve as the primary intake partner for People team requestors. Act as a: knowledgeable, approachable first point of contact who helps teams scope and frame requests well, setting clear expectations on timelines, effort, and likelihood of prioritization.
Facilitate regular intake and portfolio cadences . Set cadence for POI Intake: reviews, backlog grooming, and full roadmap reviews.
Identify systemic patterns and surface insights to leadership. Synthesize: trends across intake submissions to proactively flag capacity constraints, recurring themes, capability gaps, and emerging risks before they become blockers..
Apply strategic judgment to prioritize the POI portfolio. Evaluate incoming: tickets against People team SOKRs, the 3-Year Plan (3YP), and establish prioritization frameworks.
Build and maintain portfolio visibility and capacity reporting. Develop: dashboards and reporting that give POI leadership and People team stakeholders real-time insight into resource allocation, queue depth, and roadmap health. Participate in quarterly business reviews and annual planning cycles.
What they're looking for
- + years of experience in project management, business operations, strategy,: or consulting with experience navigating complex, matrixed organizations and managing competing priorities.
- Demonstrated experience designing, building, or significantly improving an: intake, triage, or portfolio management process for a delivery team or operations function.
- Strong analytical and systems-thinking skills. Able to evaluate competing: requests against strategic frameworks, make well-reasoned prioritization recommendations, and communicate trade-offs clearly to senior stakeholders.
- Proficiency in Jira or equivalent ticketing/project management tools.: Comfortable with workflow configuration, ticket lifecycle management, capacity planning, and reporting.
- Proven experience using AI tools (LLMs, AI agents, or automation platforms): to streamline workflows, build lightweight productivity solutions, or automate repetitive operational tasks.
- Excellent written and verbal communication skills. Able to translate: ambiguous, incomplete requests into clear, actionable project briefs and present complex portfolio data accessibly to both technical and non-technical stakeholders.
- Proven ability to manage relationships with senior stakeholders (directors,: VPs), including setting expectations, navigating pushback, and facilitating alignment conversations with confidence.
- Comfort operating in ambiguous environments where the work is not always: well-defined. Able to independently identify the right approach and establish meaningful success metrics.
