The opportunity
The Solutions Architecture team at Metronome is a technical group that sits at the intersection of sales, growth, product, and R&D. In simple terms, we own the technical aspects of the customer lifecycle between after sales and before handoff to post-implementation teams.
What you'll do
Using proficient discovery and scoping to understand what challenges our: clients face in billing, launching new products, pricing & packaging, quote-to-cash, customer experience, and related areas.
Doing whatever it takes to support clients throughout the entire: implementation lifecycle, including requirements gathering, technical design, integration design, testing, data migration, and launch.
Providing expert guidance to clients regarding usage-based pricing and consumption business models.
Hands on configuration of Metronome’s system on behalf of clients
Designing integrations between Metronome’s APIs and the clients business: systems to align to Metronome best practices (including CRM/ CPQ, Payments, Taxation, ERP, Billing Providers, Reporting and Analytics tools).
Acting as a liaison between the field and Metronome R&D to advocate for client needs and feature requests.
What they're looking for
- + years of experience working in technical and/or customer-facing roles: involving SaaS products (for example, roles like sales engineering, solutions architecture, technical account management).
- Deep knowledge of the quote-to-cash space, including integrating with or: otherwise interacting with tools like Salesforce, NetSuite, CPQs, Billing, Tax, Payments, etc.
- Experience leading complex, multi-phase technology transformation programs for enterprise companies.
- Experience in fast-moving startup environments that value high agency.
- Ability to quickly learn and communicate technical concepts to technical,: go-to-market, and finance stakeholders.
- Excitement for building and improving GTM playbooks, processes, and reusable assets.
- Ability to travel approximately 30% of the time (will vary depending on client needs)
- Experience as a software engineer, product manager, or in other technical roles.
