The opportunity
MongoDB is looking for a driven, results-oriented, and experienced Renewal Manager (Senior IC) to join our Renewals Team in the EMEA region. In this role, you will play a key part in delivering a world-class renewal experience for our customers across the French markets, while…
What you'll do
Proactively manage the end-to-end renewal process for assigned customer: accounts, owning timelines, coordination, and execution to drive high retention outcomes and maximize Renewal Rates
Work strategically on upcoming renewals, engaging with customers 120 days in: advance to secure timely, predictable renewals
Prepare complex renewal quotes and contracts, ensuring accuracy and strict compliance with company policies
Build and maintain strong relationships with key customer stakeholders to: understand their consumption patterns, business needs, and challenges
Act as a trusted commercial advisor to customers, providing insights and: solutions to maximize the value they receive from MongoDB, including the strategic integration of Professional Services
Utilize data and reporting tools to track renewal performance, accurately: forecast risk and revenue, and proactively identify at-risk accounts. Knowledge of Tableau and Salesforce are a plus!
What they're looking for
- Provide regular, detailed updates to the EMEA management team on renewal: status, forecasts, and key performance metrics
- Work closely with Sales, Customer Success, Legal, and Finance to ensure a: highly coordinated, frictionless approach to renewals and expansions
- Experience: 5+ years of customer-facing sales, account management, or: revenue-carrying experience within a fast-paced, competitive SaaS or technology environment
- Track Record: A proven history of quota-carrying experience with a focus on closing renewals, managing commercial outcomes through to execution, and consistently exceeding targets. (Excellence clubs, awards!)
