The opportunity
As a Repairs Lead within the Data Center Infrastructure organization, you will define and manage the end-to-end hardware repair program across Anthropic's growing fleet of data centers. You will be accountable for repair turnaround time and the compute returned to service across…
What you'll do
Define the global repair strategy including repair SLAs, prioritization: rules, escalation paths, and reporting methods, and drive standardization across all sites.
Own repair turnaround time and repair backlog across the fleet evidenced by: Anthropic-owned ticket and telemetry dashboards you help develop.
Author and improve procedures for triage, break-fix, return-to-service: validation, and train site operations partners on how to execute them.
Manage RMA and reverse logistics programs with OEMs, ODMs, and depot repair: vendors, including warranty claims, return cycle times, and failure analysis feedback.
Set spares pool sizing and stocking levels by site and part, in coordination: with supply chain and asset management, so that parts availability never gates repair SLAs.
Analyze failure patterns across sites to identify root causes and drive: corrective actions with hardware engineering, suppliers, and site operations owners.
What they're looking for
- Lead the operating cadence with vendor and site leads, including weekly: repair reviews, scorecards, and business reviews, and drive corrective actions for SLA excursions.
- Communicate repair constraints, risks, and fleet availability impact to engineering and leadership.
- Have 8+ years of experience in data center operations as a manager, technical: lead or related role, including accountability for production availability.
- Can demonstrate a proven track record running break-fix programs at a large scale across multiple sites.
