The opportunity
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
What you'll do
Salesforce & System Administration Configure, customize, and maintain: Salesforce to support evolving business requirements Build and maintain flows, custom objects, validation rules, formula fields, and automation Manage user permissions, roles, and system configurations Deploy change sets and maintain system documentation
Revenue Systems Optimization Support integration workflows across GTM tools: and internal systems Maintain data architecture consistency and enforce data hygiene standards Troubleshoot system issues and provide root cause analysis and resolution tracking Identify opportunities to simplify workflows and reduce manual processes
Reporting & Data Integrity Maintain dashboards and operational reports across: revenue teams Audit CRM data for completeness and accuracy Support forecasting hygiene and lifecycle reporting Assist in developing scalable reporting frameworks
Cross-Functional Support Collaborate with Sales, Marketing, CX, and Merchant: Success to understand process needs Support rollout and adoption of new tools or system enhancements Document business processes and system dependencies Provide technical support and training for revenue teams
–4+ years of Salesforce Administration or Revenue Operations experience
Salesforce Administrator Certification preferred
What they're looking for
- Strong understanding of CRM data models, automation, and change management
- Hands-on experience building Salesforce Flows and automation
- Experience supporting multi-team revenue organizations preferred
- Strong troubleshooting and analytical problem-solving skills
