The opportunity
*Urgent Hiring - Interviews will take place within the next 1-2 weeks *
What you'll do
Deliver in-person onboarding: Travel across the UKI to lead face-to-face rider onboarding sessions and support operations within our regional Rider Onboarding Hubs.
Secure hyper-local supply: Target and resolve rider supply deficits in historically hard-to-source areas to maintain fleet consistency.
Manage seasonal demand: Execute targeted supply plans for peak and seasonal trading periods to stay ahead of customer and partner requirements.
Optimise onboarding processes: Partner with the Supply and Rider Onboarding teams to iterate processes, eliminate operational bottlenecks, and refine demand forecasting.
Enhance the rider experience: Collaborate with the Content & Engagement team to improve the rider value proposition and act as the subject matter expert for onboarding systems.
Operational capability: Proven experience within a fast-paced environment such as technology, start-ups, food delivery, or direct experience as a Deliveroo Rider.
What they're looking for
- Autonomy and adaptability: A self-starter mindset with the ability to work solo, use your own initiative, and adapt quickly to changing field conditions and priorities.
- Stakeholder communication: Strong empathetic listening and communication skills, with the ability to influence diverse internal teams and external rider applicants.
- Logistical flexibility: A valid UKI driving licence and a willingness to travel extensively, including early mornings and late evenings, to support field operations.
- Language skills: Professional proficiency in Portuguese or Arabic.
