The opportunity
Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day.
What you'll do
Lead the planning, budgeting and execution of rider engagement events and: initiatives throughout the year, including seasonal activations and in-person rider activities and events.
Develop and execute rider communications across multiple channels to drive: awareness, participation, and engagement for various initiatives.
Own rider reporting and intel gathering, including running surveys and focus: groups, aiming to share insights on industry trends or rider pain points with stakeholders.
Partner with Operations and other internal teams to support the rollout of: rider-focused initiatives and programmes.
Track and evaluate the performance of engagement campaigns, communications,: and events using relevant metrics (e.g. rider satisfaction surveys and redemption rates).
Identify and pursue impactful rider benefit partnerships (e.g. grocers,: restaurants, and bike service shops) to strengthen Deliveroo’s non-monetary rider proposition in Kuwait.
What they're looking for
- Build strong relationships with riders and act as a voice of the rider within the business.
- –3 years of experience in Operations, Partnerships, Sales, Marketing & Community Engagement.
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Strong written and verbal communication skills in English (Arabic/Hindi/Urdu is a plus).
