The opportunity
At OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, users, and the company from abuse, fraud, scams, regulatory non-compliance, and other emerging risks. We operate at the intersection of operations, compliance, user trust, and safety working closely…
What you'll do
Lead and coach a regional team of Safety Response Analysts, ensuring high: performance, engagement, and consistent decision quality.
Own regional operational outcomes, including utilization, SLA adherence,: backlog health, and quality benchmarks.
Handle and oversee the most complex and high-risk cases, serving as the first: line of escalation and incident lead for your region.
Contribute directly to frontline work (20–30%), including investigations,: enforcement decisions, and regulatory or legal escalations.
Partner cross-functionally with Product, Policy, Legal, Investigations, and: local market teams to execute safety outcomes and manage risk.
Drive operational excellence and continuous improvement, improving workflows,: tools, automation, and escalation paths.
What they're looking for
- Identify emerging risks and trends, translating frontline insights into: actionable recommendations for policy, product, or enforcement.
- You have 8+ years of experience in Trust & Safety, Risk Operations,: Investigations, Fraud, Annotation, or platform integrity.
- You have 4+ years of direct people leadership or senior-level operational: ownership, including coaching experienced operators, setting clear direction and supporting independent judgement.
- You have applied AI tools and automation to improve operational workflows,: with sound judgment about where human review remains essential.
