Senior Customer Engineer, Strategic Pursuits, APAC (Based in Singapore)New

Cloudflare
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The opportunity

The Strategic Pursuits Customer Engineer (CE) is a trusted technical advisor and strategic partner to a focused portfolio of Cloudflare’s most important accounts. You will work alongside account teams and senior customer stakeholders to understand each organization’s business…

What you'll do

  • Strategic account technical leadership: Own technical relationships and account strategy for a focused portfolio of strategic customers; align architecture and engagement plans to customer priorities and Cloudflare opportunities.

  • Executive and stakeholder partnership: Build trusted relationships with technical and executive leaders; lead strategic discussions, briefings, workshops, and reviews that connect technology decisions to business outcomes.

  • Enterprise architecture and transformation: Design Cloudflare architectures and phased roadmaps for complex environments, identifying cross-platform opportunities and dependencies.

  • Opportunity shaping and technical validation: Lead discovery and technical validation with account teams, including solution narratives, demonstrations, proof-of-concept plans, and resolution of complex objections.

  • Adoption, value realization, and risk: Coordinate internal teams and partners to support deployment, track customer outcomes, and address adoption risks—without replacing implementation owners.

  • Commercial outcomes and expansion: Connect adoption to retention, renewal, and expansion; identify cross-sell opportunities and contribute technical insight to account and commercial planning.

What they're looking for

  • Cross-functional orchestration and customer advocacy: Mobilize Cloudflare experts around customer priorities, represent customer needs internally, and share product feedback.
  • AI and workflow improvement: Use AI and internal tools responsibly to improve research, analysis, documentation, and routine work.
  • Enablement and reusable knowledge: Develop and share technical resources, architecture patterns, workshops, and lessons learned for use across strategic accounts.
  • Significant customer-facing technical experience supporting large, complex enterprise or strategic accounts.