The opportunity
Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working,…
What you'll do
Customer analysis at the account level. Get hands-on with the data to: understand what drives expansion, what predicts churn, and where the highest-leverage interventions live. You’ll connect product usage signals, customer health, and commercial outcomes and translate the findings into decisions the CS org acts on.
Forecasting and pipeline rigor for the post-sales motion. Build and evolve: how we forecast GRR, NRR, and expansion pipeline. You’re technical enough to wire up the inputs yourself.
The CS operating cadence. Run the rhythm: business reviews, executive deep dives, leadership offsites - and make sure the right questions get asked with the right data behind them.
CS systems and tooling. Partner with our systems team on our CS platform and: its integrations with Salesforce and our product data. You’ve deployed or deeply operated one of these before and know where the leverage is.
AI as a force multiplier. Build skills, agents, and automations that the whole CS org can adopt.
Strategic partnership with Global CS leadership. Act as a true business: partner in the room, in the work, jointly owning the outcomes. You’ll also coordinate with peers supporting other functions to make sure the post-sales view connects to the broader GTM picture.
What they're looking for
- + years operating in Revenue Strategy, Sales Strategy, CS Operations, or: Business Operations at a high-growth B2B SaaS company. Ideally smaller, fast-moving environments where you own outcomes end-to-end.
- Direct experience supporting a Customer Success or Post-Sales organization.: You’ve worked alongside CS leadership, understand the mechanics of retention and expansion, and have driven measurable impact on GRR, NRR, or churn.
- Hands-on with a CS platform. You’ve deployed, administered, or deeply: operated a CSP. You understand health scoring, playbooks, and lifecycle workflows.
- Strong technical and analytical instincts. You write your own SQL, build your: own models, and work directly with operational data.
