The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Partner with Braze Reseller team to drive renewals of Reseller customers, retention and net retention targets.
Be the primary Customer Success point of contact for our reseller teams and trusted advisor at Braze.
Manage a portfolio spanning multiple reseller partners in parallel, each with: its own governance cadence, technical maturity and customer mix.
Partner with the commercial owners at Braze, taking a lead role to ensure: excellent customer experience and commercial alignment.
Drive feature adoption by building a shared Success Plan with your reseller: teams and customers, providing strategic guidance, enablement, and day-to-day advice to help them help their clients meet their business objectives with Braze.
Drive customer advocacy by building strong customer communities in our key: markets, including reseller- and existing-customer-facing community events and sessions.
What they're looking for
- You are energetic, proactive and outgoing. You build relationships quickly,: get ahead of issues before they land in your inbox, and are comfortable being highly visible with partners and their customers.
- You have significant project management experience and/or formal certifications (PMP, Agile, etc).
- You have exemplary written and verbal communication skills coupled with: unparalleled follow up skills. Clients trust that you listen and understand their problems.
- You’re known for being a “team player.”
- High level of intellectual curiosity. You see opportunity and growth in: learning more about what you do and how it impacts others.
- You have strong technical domain knowledge across two or more of the: following: SaaS, Mobile, APIs and SDKs, data integration, Marketing Automation, Direct Marketing, Analytics or Programming (HTML, Liquid etc). Our reseller partners are technically sophisticated, so you will need to be comfortable working through platform, integration and data questions directly rather than routing every question elsewhere.
- Hands-on experience with Braze is strongly preferred. Experience with a: comparable customer engagement or marketing technology platform is a strong alternative. You will be ramping in a market where day-to-day in-person platform coaching is limited, so arriving with existing platform fluency matters.
- Working knowledge of the message channels prevalent in the Korean market e.g.: KakaoTalk (AlimTalk / ChinguTalk), LMS/MMS and push.
