Senior Customer Success Manager (French-speaking)New
The opportunity
We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.
What you'll do
Ideally 3-5+ years of experience in Customer Success, Renewals, or Account: Management in a SaaS or Enterprise software environment.
A background in a customer-facing SaaS role: or first-hand HR/People & Culture experience — enabling you to build empathy and become a trusted advisor to your customers.
A strong passion for collaborating with and helping others succeed, be it your customers or teammates.
You will get creative with solutions, demonstrate perseverance, and work with: others to achieve far more than you could on your own.
Your life experiences and knowledge will be unique; you'll be encouraged to: participate and bring diversity of thought to Culture Amp.
Proven track record of meeting or exceeding retention and revenue goals,: including managing complex, million-dollar-plus contract renewals.
What they're looking for
- Deep understanding of SaaS metrics (ARR, GRR, NRR) and financial concepts: like ROI and TCO to articulate customer value.
- Strong mentorship and coaching capabilities, with a collaborative and: 'learn-it-all' approach to team development.
- Proficiency in CRM and Customer Success platforms (Salesforce and Vitally: preferred), plus Zoom, Slack, and G-Suite.
- Own a book of Enterprise customers (1,000+ employees) across our French and: CEMEA regions, serving as their primary strategic advisor throughout the full customer lifecycle.
