Senior Customer Success Manager - German Speaking (Remote)Active

n8n

The opportunity

The AI orchestration of your wildest imagination.

What you'll do

  • Cultivated a community of more than 650,000 active developers and builders

  • Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects

  • Backed by top investors, from Sequoia’s first German seed to our SAP's recent: strategic investment - bringing us to a $5.2bn valuation

  • Own a small book of n8n’s largest, most strategic enterprise customers in the: German-speaking market, acting as their primary post-sales partner across onboarding, adoption and renewal

  • Build an account strategy for each customer and a footprint across their: organization, from IT and engineering teams to senior business and executive stakeholders

  • Own retention and expansion targets, driving renewals and growth: (upsell/cross-sell) in partnership with Account Executives

What they're looking for

  • Lead customer kickoffs and success planning, aligning stakeholders on goals,: timelines, responsibilities and measurable outcomes
  • Drive onboarding and enablement for technical and business audiences,: unblocking implementation and accelerating time-to-value
  • Run a strong operating cadence (health checks, exec syncs, QBRs), using usage: and health data to proactively spot risks and manage escalations
  • Quantify and communicate business value throughout the lifecycle, building: ROI narratives tied to adoption, outcomes and impact
Senior Customer Success Manager - German Speaking (Remote) at n8n | Role Match