The opportunity
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
What you'll do
Partner with Public Sector customers to translate pre-sales command plans and: desired business outcomes into clear, actionable objectives.
Guide customers on how to use the GitLab platform effectively, drawing on: common best practices, DevSecOps principles, and typical Git workflows and branching strategies.
Map and manage the customer journey, and coach customers on how to adopt new GitLab use cases over time.
Act as the primary GitLab liaison for your customers, coordinating responses: to questions, issues, and escalations by working closely with Support, Product Management, Sales, Professional Services, and other teams.
Own a defined book of business with responsibility for driving adoption,: retention, expansion, and overall customer satisfaction.
Stay current on GitLab releases and help customers understand and apply new: features to their environments and use cases.
What they're looking for
- Use project management skills to plan, track, and deliver customer enablement: and success initiatives across multiple stakeholders.
- Eligibility as a United States Person (U.S. citizen, lawful permanent: resident, refugee, or asylee), in line with government requirements for this role.
- Background in Customer Success or a similar customer-facing role with a track: record of driving satisfaction, adoption, and retention.
- Experience partnering with customers to connect technical capabilities to: business outcomes and define measurable objectives.
