The opportunity
We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers.
What you'll do
Own a named portfolio of enterprise accounts across North America with full: accountability for gross revenue retention (GRR), net revenue retention (NRR), and account health — from renewal forecasting and risk identification through save plays and churn prevention.
Build and execute joint success plans with each customer: translating their supply chain and logistics business objectives into a structured adoption roadmap.
Lead structured Executive Business Reviews (EBRs) and Quarterly Business: Reviews (QBRs) to connect platform outcomes to customer business goals.
Own escalation management for accounts in your portfolio: coordinate cross-functional resolution across Product, Engineering, and Support.
Represent the voice of your customers internally: channel structured product feedback, competitive signals, and use-case patterns to Product and Enablement teams with context and prioritization.
Work North American business hours from Bengaluru (4:00 PM: 1:00 AM IST), building trusted, high-value relationships with enterprise customers and internal stakeholders across time zones and cultures.
What they're looking for
- + years relevant work experience in a Customer Success Tech Touch, Product: Specialist, or Project Management role
- Experience working in SaaS companies
- Supply chain, logistics, or freight technology domain experience is a good to have
- Proven track record of owning and growing a named book of enterprise: accounts, with direct accountability for GRR, NRR, and renewal outcomes.
