The opportunity
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.
What you'll do
BPO vendor performance is monitored daily, with KPI variances surfaced: quickly and root cause analysis driving timely corrective action across the network.
Scorecards, dashboards, and operational trackers are maintained and: continuously improved, giving the team real-time visibility into vendor health and translating raw data into clear recommendations.
Onboarding, milestone tracking, and off-boarding coordination with BPO: partners are handled with precision, with complex issues escalated to the right stakeholders at the right time.
Quality and training programs are supported through nesting coordination and: QA trend reporting, bridging execution with continuous improvement across vendor partners.
Cross-team initiatives and Vendor Management strategy projects are advanced: through stakeholder materials, process compliance reviews, and hands-on project contributions.
Bachelor's degree in business, economics, operations, or a related field, or equivalent practical experience
What they're looking for
- to 4 years of experience in project coordination, customer support operations, or BPO-related roles.
- Demonstrated data analysis skills, including the ability to translate data: into actionable insights and recommendations.
- Strong written and verbal communication skills, with experience presenting: clearly to peers and external vendor stakeholders.
- Proven ability to manage multiple priorities simultaneously in a fast-paced, constantly evolving environment.
