The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Project manage a portfolio of customer onboardings to successful outcomes, accelerating Time to Value
Maintain and manage internal stakeholders in support of fostering a cohesive: and compelling customer experience
Engage with customer stakeholders to quickly understand their business and: technical goals for using Braze, building credible relationships throughout the customer organization, from senior staff to Braze end users
Effectively deliver engaging enablement training and workshops on both strategic and technical topics
Take ownership of technical workstreams in onboarding projects and work: directly with client side product and engineering stakeholders
Where required, tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations
What they're looking for
- Help drive early adoption, setting KPIs and success metrics for ROI
- Advocate customer business use-cases to product development
- Understand and document client scope, integration approaches and stakeholder: roles & hierarchy to ensure successful transitions to the Customer Success Manager team after onboarding
- Contribute to the design and improvement of processes and materials that: enhance efficiency and customer experience during onboarding
