Senior Deployment SpecialistActive$70K–$95K

ChargePoint
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The opportunity

The Senior Deployment Specialist plays a critical role in ensuring a seamless experience for new and returning station owners—from initial onboarding through the successful activation and configuration of ChargePoint networked charging stations. This position demands a highly…

What you'll do

  • Own the end-to-end troubleshooting and technical support process for stations: that fail to connect, guiding each unit through activation to working status.

  • Diagnose and resolve complex activation failures involving cellular: connectivity, site-level issues, and hardware defects.

  • Coordinate with field technicians, Sales, and Deployment teams to clear: punch-list items and escalate persistent hardware defects through engineering tickets.

  • Manage all customer escalations via email and phone, delivering prompt,: effective resolutions to inquiries and concerns.

  • Provide direct phone support during peak call volumes, ensuring station owners receive immediate assistance.

  • Proactively communicate station updates and status changes to customers using Salesforce.

What they're looking for

  • Minimum of 3: 5 years of hands-on experience in technical support, deployment, or field service operations—preferably within the EV charging or alternative energy industry.
  • Associate's degree or vocational/technical diploma in automotive or: electrical technology is accepted when paired with 3–5 years of relevant field experience.
  • Exceptional verbal and written communication skills.
  • Proficiency with technical troubleshooting methodologies and software tools.
  • Strong organizational skills with meticulous attention to detail.
  • Demonstrated analytical ability—able to evaluate, assess, and resolve complex issues effectively.
  • Effective time management with the ability to prioritize competing demands.
  • Willingness to learn and apply new technical knowledge in a fast-evolving environment.