The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Provide direct, high-touch technology support for Airbnb executives and: Executive Business Partners, taking end-to-end ownership of complex, sensitive, or time-critical issues.
Troubleshoot across endpoints and mobile devices, identity and access,: connectivity, collaboration tools, AV and conferencing, workplace technology, and other systems that affect the executive experience.
Maintain ownership of the executive experience when an issue spans multiple: technologies or teams, engaging the appropriate technical owners and driving the issue through resolution.
Build trusted relationships with executives and Executive Business Partners: by understanding their workflows, technology environments, and upcoming priorities while exercising excellent discretion and judgment.
Own or coordinate executive technology lifecycle needs, including onboarding,: offboarding, device transitions, and other changes that require continuity and careful planning.
Proactively prepare for board and leadership meetings, travel, launches,: demonstrations, special events, and other high-visibility moments by identifying dependencies and addressing technology risks before they create disruption.
What they're looking for
- Identify recurring issues and broader patterns, develop recommendations for: what should change, and lead cross-functional improvements that drive more scalable solutions.
- Help shape Executive Support technical direction and improvement priorities: based on executive needs, support signals, technology risk, and broader employee technology strategy.
- Represent Executive Support in major technology initiatives, influencing: design, readiness, rollout, and supportability for executive workflows and the broader employee experience.
- Communicate complex issues, impact, risks, tradeoffs, and recommendations: clearly to executives and senior technical and business leaders.
