The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Leverage AI authoring tools, large language models (LLMs), and prompt: engineering to rapidly draft, iterate, and refine learning materials, roleplay scenarios, pitch guides, and sessions.
Build AI-driven roleplay simulations (e.g. objection-handling exercises,: discovery calls, uncovering use case exercise, etc.) where sales reps can practice realistic customer conversations with generative AI personas.
Develop content into enablement that is driven by adult learning theory;: enablement modalities are selected based on what best supports the seller.
Collaborate with Sales Leadership, Product Marketing, and Revenue Operations: to map learning pathways directly to seller competencies, product launches, and strategic sales methodologies
Design just-in-time performance support assets (FAQs, Playbooks) integrated: directly into seller workflows (CRM, Slack/Teams, Sales Engagement platforms).
Transform complex product specifications and market insights/positioning: frameworks into easily digestible, highly actionable learning experiences.
What they're looking for
- Design dynamic, personalized learning paths based on rep tenure, role (AE,: SE, SDR, DSR, etc)), performance data, and skill gaps.
- Implement AI-based automated feedback loops that evaluate sales reps' video: pitches, call recordings, and written communications.
- Continually research, test, and integrate emerging AI tools and software into: the enablement tech stack to accelerate enablement development cycles, increase outcome quality, and increase enablement impact.
- Establish guidelines, prompt libraries, and best practices for the team's: ethical and effective use of AI design tools.
