The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Maintain Revenue Team external customer email, responding to customer and: other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system, Gather and format large raw data sets to assist with customer billing reporting and queries.
Participate in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits. Analysis of revenue related balance sheet accounts, Ad hoc customer financial reporting.
Assist and participate in the development and implementation of financial: controls and process surrounding revenue and invoicing, Onboard customers to Twilio’s internal billing system and Financial ERP system.
Participate in external and internal audits, as requested.
Resolve queries customers are facing relating to their billing.
Independently investigate customer issues, searching internal resources,: previous cases, Slack channels etc to understand issues and provide detailed analysis of customer issues to the Sales team.
What they're looking for
- Manipulate and analyze large datasets in Excel.
- Respond to the Sales team in a timely manner and communicate complicated: issues via Slack, via SFDC, via calls. Excellent communication skills are required - occasional calls with customers or Senior Leaders may be required.
- Work under pressure: high paced environment, quick turnaround times in order to comply with team SLA’s
- Collaborate with other teams in order to solve root problems to customer issues
