The opportunity
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole.
What they're looking for
- Drive timely resolution of material customer disputes in partnership with: Billing Operations, Cash Application, and Customer Success.
- Develop and refine credit and collections policies, playbooks, and escalation: paths suited to a rapidly scaling enterprise SaaS business, with automation embedded by default rather than bolted on.
- Lead the Americas rollout and continued optimization of our AR automation: platform, including workflow design, integrations with ERP and billing systems, and reporting.
- Partner with Finance Systems and internal AI tooling teams to identify and: deploy agentic and LLM-based solutions that reduce manual work and improve decision quality across the credit and collections lifecycle.