The opportunity
We are looking for a strategic, results-oriented AI-first leader to serve as Senior Manager of Customer Success (LATAM) at HubSpot, responsible for engaging, retaining, and growing our customer base across the LATAM ES and Mexico regions. This role will involve managing a group…
What you'll do
+ years of management experience leading CSM teams in complex, multi-market environments.
Proven leadership ability to coach, influence, develop, motivate, and empower: employees to achieve their best while maintaining high team morale.
Ability to use AI and data to understand performance and make data-driven: decisions to identify and implement new opportunities to drive customer success.
Strong understanding of business financial metrics, revenue drivers, and ROI: models. This person can help shape how we deliver and communicate value and coach their teams on this.
Expertise in building strong, multi-threaded relationships at different: levels of the customer organization, from executive decision-makers to day-to-day influencers.
A track record of defining performance standards for a team, not just: managing to them. You can articulate what an excellent CSM looks like in the LATAM context and coach consistently toward that bar.
What they're looking for
- A track record of hitting goals and aligning a team around key growth metrics.
- Ability to communicate effectively in small and large groups, including with senior leadership.
- Organized with deep attention to detail when it matters.
- Self-motivated, decisive, and experienced leading teams through organizational change and ambiguity.
