The opportunity
Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads.
What you'll do
Hire, lead and develop a team of Support Engineers focused on technical: depth, problem-solving serving Crusoe’s enterprise customers
Provide thoughtful coaching and feedback to your direct reports, and partner: with them on their career development goals and growth
Build scalable, repeatable processes for diagnosing and resolving complex: issues related to integrations, APIs, analytics, and product performance.
Create internal tools and workflows that help the team operate with efficiency and consistency
Use data from escalations and customer feedback to recommend changes that: improve team effectiveness and customer outcomes
Collaborate across functions, working closely with leaders in Solutions: Engineering, Customer Success and Reliability, Sales, and Product Engineering to elevate and enhance the Crusoe customer experience
What they're looking for
- Directly engage and collaborate with key customers to understand their AI: workloads, pain points, and future requirements to continuously improve our service offerings
- Define and monitor key performance indicators (KPIs) to evaluate team: performance and effectiveness through leveraging multiple insights
- Communicate clearly and effectively with your team, stakeholders, and external customers
- B.S. in Computer Science or a related technical discipline, or equivalent: experience with an advanced degree in a related field
