The opportunity
Reporting to the Senior Director, AMER Presales Strategic Accounts, this role leads the Auth0 Solutions Engineering team focused on Okta’s highest-value and highest-potential enterprise customers. Our SE leaders are domain experts in Auth0 who can see ahead to emerging digital…
What you'll do
Lead and Scale a High-Performing Team: Lead and mentor a team of ~10 Senior and Principal Solutions Engineers specializing in Auth0. Drive end-to-end talent acquisition, onboarding, and hands-on professional development, equipping your team to master both developer-led evaluations and C-suite architectural discussions.
Drive Strategic Engagements: Standardize and execute technical sales playbooks designed for complex Auth0 scenarios—including legacy user database migrations, omnichannel authentication, social and passwordless login, bot and fraud mitigation, and high-throughput peak events.
Champion Architectural Rigor: Oversee technical validations, proofs of concept (POCs), and architectural reviews for high-concurrency, mission-critical consumer and business applications. Establish metrics and KPIs to measure evaluation efficiency, technical win rates, and customer time-to-value.
Serve as an Executive Technical Sponsor: Act as an active executive sponsor on Tier-1 opportunities. Build high-trust advisory relationships with customer executives across both technical and digital product organizations (CPOs, CDOs, CMOs, CIOs, and CISOs), balancing developer experience, consumer friction, and rigorous security posture.
Influence the Auth0 Roadmap: Serve as a crucial strategic feedback channel between our largest enterprise clients and Auth0 Product and Engineering teams, translating field requirements into platform innovations.
Operationalize Cross-Functional Alliances: Partner closely with Strategic Sales leadership to operationalize enterprise sales methodologies (Command of the Message, MEDDPICC). Collaborate with Operations, Enablement, HR, and Finance to drive strategic workforce planning, technical skills development, and headcount/budget allocation, ensuring the SE organization is resourced for sustainable scale and high performance.
What they're looking for
- Proven CIAM Domain Expertise: Substantial presales or architectural background specifically within Customer Identity and Access Management (CIAM), developer platforms, or consumer-facing digital identity ecosystems.
- Presales Leadership Experience: 4+ years of directly managing and scaling a high-performing technical presales or solutions engineering team within enterprise SaaS.
- Deep Identity Protocol Knowledge: Strong working comprehension of modern identity protocols and architectures, including OAuth 2.0, OpenID Connect (OIDC), SAML, Passkeys/WebAuthn, JWT, API security, and token management, along with exposure to mobile and web SDK integrations.
- High-Scale Application Architecture Fluency: Proven ability to navigate large-scale architectural challenges, such as multi-region identity routing, tenant isolation, session management, and compliance standards (GDPR, CCPA/CPRA, HIPAA).
