The opportunity
Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
What you'll do
You will act as the Fin owner of partner-delivered services projects and the: liaison who ensures that Services Delivery Partners have a good experience working with Fin
You will onboard and certify new Service Delivery Partners on Fin's product,: methodology, and delivery standards, and continually uplevel existing partners as our product and best practices evolve
You will enable partners to facilitate discovery of complex customer: objectives and requirements and help translate them to items included in our deployment plans
You will enable partners to execute tailored AI-first customer service: strategies based on customer goals and drive product adoption of our AI features
You will work closely with our Partners to help drive success by exceeding: portfolio KPIs (Partner CSAT, Fin Outcomes, Escalation Rate, and Project Management Compliance)
You will own escalation and risk communication for at-risk projects: driving intervention and solutions while keeping Deployment Services and Sales leadership informed of status and path to resolution
What they're looking for
- You will drive the overall efficiency of our Services Delivery Partner operations
- You will partner with the rest of the Deployment Services team, the Sales: team, and the Customer Success team to deliver the best possible experience for new clients
- You’ll collaborate with our Customer Support and R&D teams to help coordinate: resolution of issues, potential defects, and provide detailed product feedback around feature enhancements
- You will drive a Quarterly Business Review with each service partner to: ensure we are tracking towards stated goals
