The opportunity
Our Partner Experience team is building an AI-native operating model on top of a growing set of partner-facing systems: Salesforce, PEM, the partner portal, enablement and certification platforms, and the integrations that connect them. Our systems lead owns the architecture and data model.
What you'll do
Lead discovery for new requests: meet with partner managers, partner operations, and other stakeholders to understand the problem, map the current process, and size the change before anything is built.
Capture requirements for bug fixes, improvements, enhancements, and new: builds: user stories, process flows, field and access definitions, acceptance criteria, and edge cases, precise enough that the systems lead, the GTM Systems team, the AI Operations Engineer, or an implementation partner can build from them.
Work with the GTM Systems team and the AI Operations Engineer through the: full delivery cycle for enhancements, improvements, new builds, and bug fixes: hand over requirements, answer questions during the build, review what was built against the acceptance criteria, and coordinate the release.
Own UAT for every change: write the test plan and test cases from the acceptance criteria, coordinate testers from the partner team, log and retest defects, collect sign-off, and smoke test in production after each release.
Write and publish release notes for every release: what changed, who it affects, and what users need to do differently, in language partner managers can act on.
Prioritize the backlog with stakeholders, weighing partner impact, risk, and: effort, and keep a clear, visible view of what's coming next and why.
What they're looking for
- + years as a business systems analyst, Salesforce administrator, or in a: similar role where you owned discovery, requirements, and UAT for business systems, ideally supporting a partner, sales, or customer success organization.
- Experience working in a sprint-based delivery model, with a shared backlog and regular sprint reviews.
- Experience with partner relationship management (PRM) platforms, partner: portals, or channel programs such as deal registration, certifications, or MDF.
- Salesforce release management experience: sandboxes, change sets or DevOps tooling, and deployment checklists.
- SQL or scripting skills for data investigation and cleanup.
- Salesforce Administrator, Platform App Builder, or Business Analyst certification.
