The opportunity
At OpenAI, the User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely…
What you'll do
Lead strategic operational builds for device-safety and product-quality: priorities from problem statement to implemented operating model, including scope, owners, milestones, risks, success measures, and execution cadence.
Define intake, severity criteria, decision rights, evidence requirements,: escalation paths, response standards, closure criteria, and post-incident learning for high-risk cases.
Translate product, engineering, quality, regulatory, legal, privacy, policy,: support, and operational requirements into practical workflows, clear ownership, playbooks, and measurable operating standards.
Build launch-readiness plans, training, quality controls, reporting,: monitoring, and early-life response mechanisms.
Coordinate across Product, Hardware and Software Engineering, Product Safety,: Product Quality, Legal, Privacy, Product Policy, Support, Logistics, vendors, and USRO to resolve dependencies and keep critical work moving. Partner with fraud, privacy, legal, and other specialized teams when device-related issues require their expertise.
Use operational data, dashboards, customer signals, product telemetry,: case-management systems, AI tools, and qualitative evidence to investigate issues, measure performance, identify patterns, and improve workflows.
What they're looking for
- Drive critical escalations and cross-functional decisions to closure with: clear context, accountable owners, documented decisions, and durable follow-through.
- Create the mechanisms that make complex programs run well, including: roadmaps, decision logs, risk registers, operating reviews, status updates, and executive communication.
- Identify where AI tools, automation, lightweight systems, or simpler: workflows can improve speed, consistency, investigation, and quality while preserving appropriate human judgment.
- Stand up priority workflows, operate them through launch and stabilization,: and transition mature capabilities into durable homes across USRO and partner teams.
