The opportunity
Okta is seeking a Senior Provisioning Analyst to drive end-to-end execution, governance, and Tier 2 escalation management across complex customer provisioning. In this high-impact individual contributor role, you will champion operational integrity across multi-org customer…
What you'll do
Enterprise Deal & Org Provisioning: Lead end-to-end execution of complex Tier 2 customer provisioning cases, managing manual provisioning and deprovisioning alongside strategic high-value customer deprovisioning, validating contract structures, Salesforce opportunity associations, and multi-tenant org configurations while maintaining a ≥ 90% on-time SLA adherence.
Technical Org Management & Escalations: Resolve complex technical requests, including org migrations, Salesforce account re-associations, and custom identity tenant linkages, while seamlessly routing out-of-scope issues to specialized engineering tiers.
Deprovisioning & Security Governance: Execute rigorous deprovisioning and decommission workflows for transitioning and exiting accounts, upholding data privacy regulations, SOC 2 compliance standards, and corporate security guidelines with zero security defects.
Reconciliation Reporting & Audit Analysis: Prepare, audit, and analyze mission-critical weekly and monthly revenue/license reconciliation reports. Proactively detect systemic data variances, perform root cause analyses, and present remediation findings to leadership.
Cross-Functional Partner Enablement: Collaborate cross-functionally with Sales, Renewals, Customer Success, and Support teams to unblock provisioning stalls, clarify contract parameters, and deliver an exceptional customer experience.
Process Innovation & Automation: Champion continuous improvement initiatives, identify automation opportunities in provisioning tooling, author standard operating procedures (SOPs), and optimize workflows for global operational scale.
What they're looking for
- Bachelor’s degree preferred or commensurate job experience
- Minimum 3+ years of relevant experience
- Customer service oriented
- Solid understanding of provisioning/software licensing, including upstream/downstream activity
- Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision
- Meticulous and detail oriented
- Must be able to handle multiple tasks and meet deadlines
- Must be able to adapt to new technologies, processes, product changes / updates to workflow.
