The opportunity
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the…
What you'll do
Ensuring technical customer issues are serviced within our contractual SLA and managed to resolution
Maintain strong relationships with our customers for the delivery of technical support
Resolves customer problems via telephone, email, chat or remote access.
Have a mindset of continuous improvement in terms of the efficiency of: support processes and customer satisfaction
Work across multicultural and geographically distributed teams
Contribute to product documentation, customer knowledge base, and best practices guides
What they're looking for
- Continuously improve processes and tools in collaboration with the team
- Provide weekend on-call support for the team rotation (8 hours during regular work hours)
- Develop subject matter expertise one key product feature
- Works on complex issues where analysis of situations or data requires an: in-depth evaluation of variable factors.
