Senior Support Engineer (GovOps)New$130K
The opportunity
At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI…
What you'll do
The Impact You’ll HaveDrive High-Side Platform Reliability: Serve as the technical authority for resolving the most complex platform escalations across Compute, Networking, Storage, and OS domains within air-gapped and GovCloud enclaves.
Partner with Core Engineering: Triage system defects, perform root-cause analysis, and collaborate directly with product engineering teams to drive permanent software bug fixes and fleet-wide supportability enhancements.
Execute Advanced Automation & Tooling: Write and adapt custom Python, Bash, or Go scripts and diagnostic tools to automate platform triage and streamline operational recovery inside restricted boundaries.
Manage Critical Incidents: Lead technical triage and live incident response during high-consequence platform events, maintaining composure and clear stakeholder communications under intense pressure.
Optimize Secure Environment Pipelines: Identify systemic environment blocks, diagnose patch deployment failures, and review Infrastructure-as-Code (IaC) configurations to ensure seamless platform operations.
Uphold Federal Guardrails: Navigate evolving secure facility (SCIF) operational frameworks, ensuring all platform interventions strictly align with FedRAMP High, ITAR/IL5, and federal security compliance standards.
What they're looking for
- Minimum Qualifications
- Active TS/SCI security clearance.
- Bachelor’s degree in Computer Science, Systems Engineering, Mathematics, or equivalent practical experience.
- + years of experience in Systems Engineering, Cloud Infrastructure, Senior: Support Engineering, DevSecOps, or a related technical operations role.
