Senior Technical Account ManagerNew$133K–$183K

The opportunity

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

What you'll do

  • Lead the technical relationships for a named set of merchants within a: vertical or category; you will be responsible for building the trust of your technical counterparts while also fostering long-term relationships with all merchant partners

  • Manage and provide technical guidance for new merchant integrations, reducing: your merchants' risk by actively working with them to identify problematic technical approaches and driving new feature and product adoption with retail partners, including betas and pilots

  • Support clients through their lifetime as Affirm partners; quickly resolve: critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner

  • Provide early feedback to engineering and product teams while iterating on new products

  • Identify areas to improve operational efficiencies and onboard our merchants more quickly