Senior Technical Account Manager (Austin, Seattle, Denver)Active$126K–$158K

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

What they're looking for

• Develop and maintain a rolling Technical Risk & Gap Register for each: enterprise account, tracking architectural drift, legacy configurations, and emerging security threats, while prioritizing remediation paths with customer stakeholders.
• Conduct Quarterly Support Reviews, including SLA adherence, incident reviews,: and deep-dive analysis of top ticket drivers, as well reviewing future-state resilience, capacity planning, and proactive feature adoption.
• Act as a point of escalation during business hours and provide backup support: for global TAMs in other time zones.
• Partner with the account team to drive strategic customer engagements,: including technical planning, roadmap alignment, and incident response.