The opportunity
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company.
What you'll do
Customer Enablement & Onboarding: Guiding new teams through implementation, onboarding and training for a smooth start and a strong foundation.
Account Health & Engagement: Proactively managing user adoption, stakeholder alignment and account health to support retention and growth.
Process Optimization & Solution Design: Working with customers to identify critical business processes, map them to scalable solutions and keep improving efficiency through ongoing refinement and performance insights.
Innovation Adoption & Workflow Automation: Helping customers use emerging features and technologies, including AI and automation, to boost productivity, streamline operations and deliver real-world impact.
Lead end-to-end onboarding and implementation of ClickUp, from discovery and: solution design through training and go-live support.
Translate functional and technical requirements into scalable ClickUp: solutions, including workflows, templates, hierarchies and automations.
What they're looking for
- + years in a customer-facing SaaS role (Technical Account Manager, Customer: Success Manager, Implementation Manager, Solutions Consultant, Professional Services Consultant or similar)
- + years of hands-on experience with ClickUp, Asana, Monday.com , Smartsheet,: Wrike, Jira or a comparable work management/project management platform
- Direct experience leading enterprise SaaS implementations or onboarding: programs end-to-end, and/or a proven track record managing a book of business ($2M+ ARR) with measurable retention and expansion outcomes
- Demonstrated experience building and deploying AI-powered workflows, agents: or automations in a business context
- Strong project and program management skills, including complex, multi-stakeholder engagements
- Background in professional services, implementation management or consulting at a SaaS company
- Hands-on experience with agentic tools and frameworks such as Claude, n8n, Make, Zapier or LangChain
- Technical aptitude with integrations, APIs, automation logic and data modeling
