The opportunity
The SMB Sales team is focused on scaling efficient, high-quality sales execution across a range of commercial motions, including Inbound, Outbound, API Sales, Channel, and SDR. We partner closely with Sales Leadership, Revenue Operations, Finance, Enablement, Program Management,…
What you'll do
Own regional and site-level performance across revenue, pipeline, conversion,: productivity, quality, and other key sales metrics.
Inspect sales funnel health and diagnose whether performance gaps are driven: by quality, execution, routing, enablement, staffing, or process issues.
Surface underperformance early, diagnose the underlying drivers, and drive urgency around corrective action.
Build clear corrective action plans with vendor leadership, establish: measurable outcomes, and ensure strong follow-through.
Lead Weekly Business Reviews, Monthly Business Reviews, and Quarterly: Business Reviews with vendor partners, ensuring governance forums drive decisions, not just reporting.
Build and maintain scorecards that make sales performance, quality, operational health, and risk visible.
What they're looking for
- Hold vendor leadership accountable for frontline management quality, coaching: effectiveness, staffing discipline, and execution rigor.
- Own regional adoption of global playbooks, QA frameworks, and operating: standards, using quality trends, call reviews, calibration outputs, and conversion analysis to identify opportunities for improvement.
- Identify recurring operational failure modes and partner cross-functionally: to solve systemic issues while maintaining a high bar for customer experience.
- Own forecast quality, pipeline discipline, and risk inspection across: assigned regions, building a consistent inspection cadence across motions and partners and pressure-testing vendor forecasts against activity, pipeline, and expected outcomes.
