The opportunity
The Business Marketing team helps organizations understand, adopt, and get value from OpenAI’s products. We work across product marketing, content, creative, and web to connect what our technology can do with the needs of the people and businesses using it.
What you'll do
Define audience journeys. Understand visitors’ needs and create paths from: discovery and learning through evaluation, adoption, and deployment.
Connect the website experience. Shape navigation, information architecture,: and connections across products, use cases, stories, and resources, wherever someone enters the site.
Guide content and storytelling. Identify what visitors need at each stage and: partner with Content and Creative to build understanding as people explore deeper.
Connect self-service and human support. Make it easy to explore: independently, get started, or reach the right OpenAI team when a conversation would help.
Turn strategy into shipped work. Create journey maps, experience briefs, and: rough wireframes. Partner with Web on a long-term roadmap and stay involved through delivery.
Improve journeys over time. Use research, visitor behavior, and: experimentation to find gaps and measure whether people can understand their options and take useful next steps.
What they're looking for
- Have 10+ years of experience leading web strategy, digital experience, UX, or: product strategy, either in-house at a technology company, relevant agency and/or consultancy.
- Have shaped and improved complex websites, preferably for B2B technology: companies, serving multiple products and audiences, with a portfolio that explains your decisions and contribution.
- Bring strong product judgment and can connect technical capabilities to: audience needs, practical use cases, and adoption paths.
- Have experience in customer journeys, information architecture, navigation,: and content strategy, including how storytelling works across a complete experience.
