The opportunity
🚀 We’re on a mission to make money work for everyone.
What you'll do
Preparing clear, concise, and actionable executive-level reports and: presentations on WFM performance, trends, and resource requirements for senior leadership.
Analysing large datasets, identifying patterns and trends, and communicating: key insights to stakeholders. You'll use Google Sheets and Looker to create visualisations and reports, with a basic knowledge of BigQuery being a bonus.
Creating and reviewing shift offerings to support business growth and improve: our flexible working employee rating.
Showing the operational impact of supply and demand for potential changes to: shift patterns across all required domains.
Working closely with the forecasting, People, Operations, and WFM data teams: to continuously improve schedule quality, shift offerings, and reduce errors.
Ensuring holiday utilisation remains within budget and at expected quarterly levels, factoring in seasonality.
What they're looking for
- Deep-diving into schedule issues to improve schedules, reduce manual: amendments, and increase schedule automation per domain.
- Managing mappings, service goals, and overall Verint backend configuration and setup.
- Collaborating with the People team (for FWRs), Hiring, L&D (for New Hires),: Operations (for schedules, skills, and shifts), and Forecasting for schedule accuracy.
- You have demonstrable experience in workforce management, ideally in a: fast-paced, high-growth environment (e.g., technology, customer support, operations).
