The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Lead, mentor, and develop a multidisciplinary team of Salesforce Developers,: Administrators, Architects, and Business Analysts.
Optimize planning, release practices, and cross-functional collaboration to: boost delivery speed, quality, and predictability.
Define and execute the Customer Support technology strategy, including: Service Cloud alongside other tools such as QA, WFM, and telephony platforms.
Own the Service Cloud roadmap, balancing needs across global Adyen teams sharing the platform.
Partner with regional and functional stakeholders, clearly communicating priorities, risks, and progress.
Guide Salesforce architecture, integrations, and best practices while: empowering team members to own implementation.
What they're looking for
- Establish KPIs for Support technology initiatives to track business outcomes and drive continuous improvement.
- + years of Salesforce experience (with strong Service Cloud expertise) and 5+: years directly leading technical teams.
- Deep platform expertise across architecture, customization, automation,: integrations, security, and governance.
- Proven track record of coaching and developing technical engineers and administrators.
