The opportunity
We work with Sales Development, Solution Architecture, Digital Marketing, and our partner ecosystem to develop prospect accounts and grow existing business. You'll collaborate across these groups and share customer insights with Product Development, Sales, and Marketing to…
What you'll do
Own your SMB account portfolio, building an understanding of each customer's: business goals and GitLab usage to recommend products throughout the customer lifecycle.
Develop and execute strategic account plans for Tier 1 accounts, and conduct: regular business reviews to demonstrate return on investment and uncover new use cases.
Drive adoption of paid upgrades, add-ons, and GitLab Duo products to meet or exceed your expansion quota.
Build expansion pipeline through proactive outreach informed by growth: signals, and use those signals to identify, expand, and close inbound, upgrade, and cross-sell opportunities in Tier 2 accounts.
Manage Tier 1 renewals to minimize churn and maximize contract value,: partnering with Renewal Managers on high-value renewals.
Forecast quarterly expansion and renewal revenue accurately, maintain strong: renewal rates, and maximize gross booked annual recurring revenue across your portfolio.
What they're looking for
- Maintain accurate pipeline information, detailed account notes, and: opportunity tracking in the customer relationship management system.
- Analyze expansion wins, losses, and churn events, and share lessons with: Customer Success, Renewals, Sales Development, and Product to improve customer outcomes.
